As 2025 draws to a close, we would like to wish all our customers and associates a very Merry Christmas and a Happy and Prosperous New Year.
Holiday Opening Hours & Support
Sales, Technical Support, and Customer Service will be closed on:
- Thursday 25th December 2025
- Friday 26th December 2025
- Thursday 1st January 2026
However, our Support system will remain available throughout these days, and our monitoring systems will continue to operate 24/7.
Reduced Support Coverage
On the following days, support will be in place, but at a reduced level, focussing on high priority events. We ask that where possible you log tickets via [email protected].
- Monday 29th December 2025
- Tuesday 30th December 2025
- Wednesday 31st December 2025
Again, on these days our monitoring systems will continue to operate 24/7.
Further Information
You can stay updated on the status of Citadel systems and services by visiting our status page at https://status.citadel.tech we keep this page updated with any events or incidents that may occur.
We’d also like to take this opportunity to thank all our customers for their continued support and wish you a joyful festive season and a successful start to 2026!