During a recent office move, we enquired about renting a temporary office within a shared office environment and we were quoted £250 per desk, per month. Although this office space came with a chair and tea & coffee thrown in, it included absolutely nothing else, no pen, no paper, no whiteboard, and certainly no IT whatsoever.
Citadel can provide the complete virtual office wherever you or your team want to work, whether that’s on your sofa, in your kitchen, or at a £250 per month desk, for as little as £35 per month. We provide a fully managed remote service. This means that if something goes wrong, we will know before you, and we will call you with the help you need or come onsite if it can’t be fixed remotely.
You don’t need any in-house IT skills because the “techie” side is managed entirely by us. All you do is log on and work from anywhere, supported on whichever device you are working on at the time. We support local businesses, with 70% of our clients based in and around Manchester , see below to check out what our local customers say about us.
The Citadel Remote Support Package includes:
- Access to Helpdesk
- Electronic or telephone ticket logging and updates
- Managed Service Level Agreements (SLAs)
- Remote device support
- Device management and monitoring
- Anti-virus for a single device (others can be added)
All this for just £35 per user per month.
Prices quoted are exclusive of VAT.
Other services and support packages are available upon request.
Why Choose Citadel Technology Remote Support?
Citadel Technology is a Manchester-based IT managed service provider specialising in supporting small to medium-sized businesses (SMBs) across the Greater Manchester area.
Our remote support service offers comprehensive IT coverage tailored for SMBs at an affordable price, making it an excellent alternative to costly physical office spaces.
Unlike traditional office rentals, which often come with limited amenities and no IT infrastructure, Citadel delivers a complete virtual office solution accessible from anywhere.
Whether your team works remotely from home, on the move, or at a temporary desk, Citadel ensures they have seamless and secure access to all the IT resources they need.
Local Expertise and Personal Service
Being based in Manchester means 70% of our clients are local, enabling us to provide fast, personal, and reliable service. Unlike larger, national providers, our local focus allows us to build strong relationships with clients and deeply understand the challenges faced by SMBs in our community.
Proactive IT Management
A key advantage of partnering with Citadel is our proactive approach. We don’t just wait for problems to arise; our 24/7 remote monitoring detects potential IT issues before they impact your business. This proactive management reduces downtime and keeps your systems running smoothly, allowing your team to focus fully on their work.
Comprehensive IT Support for Your Team
Our remote support covers everything your business needs, from onboarding new users to device management and routine system maintenance. We also handle antivirus protection and manage user permissions, ensuring your data stays secure and compliant. Our experts are available through the Helpdesk for quick resolution of any IT issues, either remotely or onsite, if needed.
Transparent Pricing for Budget Control
With Citadel, you benefit from a fixed monthly cost per user, making IT expenses predictable and easier to manage. This contrasts sharply with unexpected charges often associated with physical office setups or ad-hoc IT support, helping you maintain tighter control over your budget.
Broader IT Solutions
If your business needs more than remote support, Citadel Technology offers a full range of IT services including IT consultancy, infrastructure support, cloud transition services, server management, and more. Our hosted cloud and security solutions are designed to be flexible, scalable, and cost-effective for SMBs looking to modernise their IT infrastructures.
Get in Touch
For more information about Citadel Technology’s Remote Support package or any of our IT services, call us on 0345 340 2120, or send us a message via the contact form below. Let us help your business run smoothly and securely, wherever your team works from.